Privacy policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://crestshoes.com/ make a purchase, or interact with our products and services.

1. Information We Collect
We collect personal information to provide and improve our products and services. This includes:

a. Information You Provide
Contact details – such as your name, email address, phone number, and shipping/billing addresses.
Payment information – processed securely through Shopify Payments or third-party providers; we do not store full card details.
Account information – such as your username, password, and order history.
Communications – messages, reviews, or inquiries you send us.

b. Information Collected Automatically
When you visit our site, we automatically collect:
Device information – IP address, browser type, operating system.
Usage data – pages viewed, time spent on site, referring URLs.
Cookies – small files used to enhance site functionality and analytics.

2. How We Use Your Information
We use your data to:
Process and fulfill your orders.
Communicate with you regarding orders, products, or promotions.
Improve our website, products, and customer experience.
Detect and prevent fraud or unauthorized transactions.
Comply with legal obligations.

3. Sharing Your Information
We do not sell or rent your personal information. We may share limited data with:
Shopify – our e-commerce platform provider.
Payment processors – to securely process payments.
Shipping partners – to deliver your purchases.
Marketing tools – such as email newsletter services (with your consent).
Legal authorities – if required by law or to protect our rights.

Shopify’s privacy practices are governed by their own Privacy Policy.

4. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
When data is no longer required, we delete or anonymize it securely.

5. Your Rights
Depending on your location, you may have the right to:
Access and request a copy of your data.
Correct or update inaccurate information.
Request deletion of your personal data.
Withdraw consent for marketing communications.
Object to certain data processing activities.

To exercise these rights, please contact us at crest.egy@gmail.com

6. Data Security
We implement industry-standard security measures to protect your data, including SSL encryption and secure servers.

7. International Data Transfers
Shopify and our partners use safeguards (such as standard contractual clauses) to ensure compliance with privacy standards.

8. Cookies and Tracking Technologies
We use cookies to:
Remember your preferences and shopping cart.
Analyze site performance and improve functionality.
Deliver relevant marketing content.
You can control or delete cookies through your browser settings, though disabling them may affect site performance.

9. Children’s Privacy
Our website is not directed toward children under 13. We do not knowingly collect data from minors. If you believe we have collected such information, please contact us to remove it.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Crest
Email: crest.egy@gmail.com
Address: 27 El-Saada St, Zahraa Maadi, Cairo, close to Carrefour.